Refunds and Cancellations

Cancellations and refunds

[TO CONFIRM: this section is a proposed default and has not been signed off by the practice]

• The pre-assessment fee. You can cancel and be refunded in full at any time before the clinical review begins. Once the review has been carried out the fee is not refundable, because it pays for work that has been done.
• Consultations. Cancel or move an appointment with at least 48 hours notice and the fee is refunded in full. Less than 48 hours notice, or not attending, means the fee is not refunded.
• If we cancel. If we cancel or cannot go ahead, you choose between a new appointment and a full refund.
• If something happened. If you missed an appointment because of illness or an emergency, tell us. We would rather look at it than apply a rule.

Refunds are returned to the card that paid.