Terms and Conditions

Who we are

neurodiagnostix is an online neuropsychology practice run by Neuropsych Consulting Ltd, registered in England and Wales, company number 04907185, registered office 109 Coleman Road, Leicester, LE5 4LE.

Assessments are carried out by Dr Ahmed Vanker, Consultant Clinical Neuropsychologist, registered with the Health and Care Professions Council, registration PYL21938.

These terms apply when you use this website, the neurodiagnostix app, or any of the assessments described on them. By creating an account or beginning a questionnaire you accept them.

This is not an emergency service

We are not able to respond to a crisis. Nobody watches this service around the clock, and a message or a questionnaire answer may not be read for some time.

If you or someone else is in immediate danger, call 999. If you need urgent help that is not an emergency, call NHS 111 and choose the mental health option. To talk to somebody at any hour, call Samaritans on 116 123, free, day or night.

If you tell us in a questionnaire that you are at risk, a person will read it. That is not the same as an immediate response, and you should still use the numbers above.

Who the service is for

• Adults aged 18 to 60, for every pathway.
• People living in the United Kingdom.
• People acting for themselves. You must be able to give your own consent, and the account must be yours.

Some questions at the start of a questionnaire are there to check the service is right for you, and answering one of them a certain way will end the process. That is not a judgement about you. It means this service is not the right one, and we will say what might be.

We do not provide medico-legal reports, reports for court or employment purposes, therapy, ongoing treatment, prescribing, medication reviews or titration. The memory service does not diagnose dementia.

The pre-assessment, and what the fee buys

The anxiety and low mood pathway begins with a free suitability check. If it is right for you, the next step is a questionnaire and a fee of £50.

The £50 buys one thing, and it is worth being clear about it:

• Dr Vanker reads what you wrote, in full.
• He decides what should happen next, and tells you.
• Sometimes his answer is that a full assessment is not what you need, and he will say what would help instead.

It is not a diagnosis and it does not include one. An answer that this service is not right for you is a proper outcome of the review, and it is one you have still had the benefit of.

Every other fee the practice charges is on the fees page, with what each one does and does not include. Work beyond what is listed there is discussed with you and quoted before it is carried out.

Consultations and reports

Consultations are held by video unless we agree otherwise with you. You need a private place to sit, a device with a camera, and a reasonable internet connection. If the connection fails and the appointment cannot go ahead, we will rearrange it at no further cost.

Where an assessment includes a written report, the report is included in the fee for that pathway. It is written for you, in plain English, and you may share it with your GP or anyone else you choose.

A report is a clinical opinion at a point in time. It is not a prescription, it does not oblige another clinician to act on it, and shared care for medication is a matter for your GP or a prescribing specialist.

Cancellations and refunds

[TO CONFIRM: this section is a proposed default and has not been signed off by the practice]

• The pre-assessment fee. You can cancel and be refunded in full at any time before the clinical review begins. Once the review has been carried out the fee is not refundable, because it pays for work that has been done.
• Consultations. Cancel or move an appointment with at least 48 hours notice and the fee is refunded in full. Less than 48 hours notice, or not attending, means the fee is not refunded.
• If we cancel. If we cancel or cannot go ahead, you choose between a new appointment and a full refund.
• If something happened. If you missed an appointment because of illness or an emergency, tell us. We would rather look at it than apply a rule.

Refunds are returned to the card that paid.

The information you give us

An assessment is only as good as what it is based on. Please answer honestly and completely, including the parts that are hard to write down, and tell us if something changes.

If an assessment turns out to rest on information that was materially wrong or withheld, its conclusions may not hold, and we may not be able to complete it or issue a report. In that situation we will tell you why.

Your information is handled as described in our privacy notice.

Your account and the app

• Your account is yours. Do not let anyone else use it, and tell us if you think someone has.
• Give us accurate details, and keep your email address up to date. It is how we reach you.
• Use the service for your own assessment, and not to send anything unlawful, abusive or deliberately false.
• We may suspend an account that is being used in a way that puts other people, our clinicians or the service at risk. Where we do, we will tell you why.

We work to keep the website and the app available, but we cannot promise they are never down. We may change or improve them, and we may change these terms. If a change matters to you, we will tell you rather than leave you to notice, and the date at the foot of this page will change.

What we are responsible for

We are responsible for carrying out your assessment with the care and skill you are entitled to expect from a registered clinician. If we fall short of that, we are responsible for the loss that follows.

We are not responsible for things outside our control, such as your internet connection, or for decisions another organisation makes after reading your report. Except where an assessment fee has been paid for work not done, our liability for any one assessment is limited to the fees you paid us for it.

Nothing here limits liability that cannot be limited in law, including liability for death or personal injury caused by negligence, for fraud, or under your rights as a consumer. Those rights stand whatever this page says.

Complaints

If something has gone wrong, tell us at hello@neurodiagnostix.co.uk. We would rather hear it than not. [TO CONFIRM: the practice complaints procedure and the address complaints go to]

A complaint about Dr Vanker’s professional conduct can be made to the Health and Care Professions Council, the regulator he is registered with, at hcpc-uk.org.

A complaint about how your information has been handled can be made to the Information Commissioner’s Office at ico.org.uk.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland or Northern Ireland you may bring a claim in your own courts.

These terms were written on 3 September 2026.